This document provides answers to generic questions. If you don’t find what you are looking for, please feel free to contact us.


What is a custom soap, mask, or scrub?

A custom soap, mask, or scrub is a KayaShine product that is handmade in USA using the ingredients that you choose. Everyone is unique and so is his/her skin. At KayaShine, we believe that you have right to select skin care product ingredients that are best suited to your unique skin needs. We are very proud to provide our customers an opportunity to customize their scrub, soap, and masks. You’ll not find such an opportunity anywhere else.


How do I know which ingredients to choose?

KayaShine has selected a set of ingredients after years of research. We’ve used ancient natural therapies and medication system to identify our ingredients. All our products have three major ingredient types

  1. base – basic ingredient
  2. essential oil – for aroma
  3. add-onsĀ  – to address skin specific needs

Their benefits and qualities are listed at the ingredients page. You can choose the ones that fit to your skin needs.


Do KayaShine products contain harsh chemicals?

KayaShine uses plant based natural products that are never tested on animals. See ingredients page for more information. KayaShine products don’t have harmful ingredients like: paraben, synthetic chemicals, petroleum products, synthetic colors, animal products, and fragrances. What is harmful to the environment is also harmful to skin. All our products are bio-degradable and earth friendly.


How does it work?

Once you submit the order, it is added to the order pipeline where it is picked up by an expert team member who hand pick all your chosen ingredients and hand made the ordered product. After creating the product, it is packed and mailed to you.


What if I don’t like the ordered product?

We are sure that you’ll like our soap. But if you don’t like it, you can return it back. See our return policy for more information.